Cancellations, Returns and Refunds

Cancellation by ITI Skill Tech Online Book Store

Please note that there may be certain orders that we are unable to accept and must be canceled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in book or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your bank/credit/debit card/UPI/PAYTM/Wallet has been charged, the said amount will be refunded/credited back in your Account, in the same means as the payment has been made.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies, etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. ITI Skill Tech Online Book Store reserves the right to capture/charge your card to the full or partial authorized amount for the concerned order.

Returns/Refunds and Exchange through courier collection

WE do not offer Refunds/Returns however we offer 15 days exchange option depending on the resale-ability condition of the book. Please note the books once sold and delivered are not returnable. However, we will exchange the title which is received by you in a damaged condition with a fresh copy against the original packing/receipt of the order. We will arrange for the pickup through our courier once we receive such advice at our cost.